Shipping policy
DAVIDGRAHAM STEPHENSON
Thank you for shopping with DAVIDGRAHAM STEPHENSON. Focused on premium bag merchandise, our brand delivers reliable, end-to-end shipping solutions for global clients. We follow strict operational and packaging standards to guarantee every customer order is accurately fulfilled, well-protected during transit, and delivered in excellent condition within a reasonable shipping timeline.
1. Order Processing Time
All confirmed orders will be fully processed, inspected and packaged within 1-3 business days after order confirmation, excluding weekends and local public holidays. Unexpected spikes in order volume during sales events may extend standard processing periods. We will notify customers via email promptly if any major shipping delays occur to keep buyers updated.
2. Shipping Rates and Delivery Estimates
Shipping costs for your order will be automatically computed and clearly shown on the checkout page before final payment, ensuring complete cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All delivery times are approximate estimates and not fully guaranteed. Actual delivery schedules may vary due to courier service delays, customs clearance procedures, adverse weather events, regional logistical limitations and holiday scheduling adjustments.
3. Shipment Confirmation and Order Tracking
Once your bag order is dispatched from our facility, you will receive a formal shipment confirmation email featuring unique tracking details and parcel monitoring links.
Tracking information and real-time logistics updates typically become active and accessible for online viewing within 24-48 hours after the courier picks up your package.
4. Incorrect Address Disclaimer
It is the customer’s responsibility to verify and confirm precise, complete shipping address details during checkout to avoid delivery issues.
DAVIDGRAHAM STEPHENSON accepts no responsibility for misdelivered or returned parcels resulting from inaccurate or incomplete address information provided by customers. Any shipments returned due to address errors will incur additional reshipping fees, which are payable by the customer.
5. Lost or Damaged Packages
If your parcel goes missing during transit, please reach out to our customer support team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your bag products arrive with physical damage, defective components or torn packaging upon delivery, please contact our support team within 48 hours of receipt. You must provide clear photographic evidence of damaged items and original packaging for validation. Our team will review your case thoroughly and resolve the matter as efficiently as possible.
6. Product Care & International Shipping Terms
Each bag product comes with official care instructions for daily use, cleaning and storage. Customers should adhere to these guidelines to maintain product quality. DAVIDGRAHAM STEPHENSON will not cover damages caused by improper maintenance, unauthorized alterations, incorrect cleaning methods or product misuse.
All international shipments may be subject to destination country customs duties, import taxes and clearance fees. These additional charges are the sole responsibility of the customer and are not included in product pricing or standard shipping fees.
7. Contact Information
For any questions, feedback or inquiries regarding this Shipping Policy and your order logistics status, please contact our official support team using the details below:
Trade Name: DAVIDGRAHAM STEPHENSON
Phone number: (021) 4491-688
Email: info@stevenpetmarket.shop
Physical address: 25 Benbow Street, AUK, Saint Heliers 1071, New Zealand